Covid-19

As we are all working through unprecedented times, I wanted to outline some basic guidelines on how Griffiths Heating Services can support you at this time: We have now switched to EMERGENCY only to limit any risk at this time. What is classed as an Emergency:

• An “emergency”is the sudden and unforeseen damage to something in your property covered by your policy, which immediately:
• Exposes you to a risk to your health; or
• Creates a risk of loss of or damage to your property; or
• Makes the buildings un-inhabitable
• And where you are unable to temporarily stop the incident from causing further immediate damage within the main house of the property (e.g. you are unable to turn the water off, contain a leak or have no alternative facilities available)An “emergency repair”is generally defined as: Repair work undertaken by an engineer to resolve the immediate emergency and to prevent any further immediate:
• Exposure to a risk to your health; or
• Risk of loss of or damage to the property; or
• Risk that the building will be uninhabitable, in each case arising from the relevant incident.

What measures do we have in place to stop the spread of COVID-19

• In the first instance we offer a FREE consultation via the phone. If we can solve the problem that way with basic boiler issues, it would be the safest option.
• We offer a video link (if the customer has What’s App Video or Facetime for example) – you can walk us around the problem, and we are also able to quote for a new boiler install for extreme problems.
• We always ask that customers stay within at least 2 metres / 7 foot away from the engineers who come out. A preferred option would be that we have safe access to the property and can work in an isolated situation.
• Engineers have an increased supply of anti-bacterial gel and wipes on their vans and will have fully washed their hands before entering & will wear gloves
• If you need to sign a disclaimer then our engineer will provide you with a paper version for you to sign which will be photographed and added to your digital job notes.
• Our engineers will ask you to remain 7ft or 2 metres away from their work area to minimise contact.

What happens next:

• As the situation evolves, we will continue to follow the latest Government advice and will update this page with further information.

  Thank you.